FREQUENTLY ASKED QUESTIONS

HOW DO I SIGN UP?

Make an account in our menu, by logging in.

Then download the Fit by Wix app on your mobile phone.

Use the code HVR0LG to connect to Updog Bodies.

Then click on your icon to choose Updog Bodies.

DO I HAVE TO BOOK ONLINE FOR EVERY CLASS?

Yes. We encourage you to register for your class with the Fit by Wix app or the website, 2 hours before the class. If the class is full you can join the waitlist (the waitlist option is only available in the app)

Vacant (empty) classes will be canceled 2 hours before the class start time.

CAN I UNBOOK A CLASS?

Yes. Please go into the app or website to unregister your class, 2 hours prior to the class start time.

Failure to unbook in time will result in a debit on your class pass.

Please remember to unregister your class, so another member can join the class.

CAN I COME EARLIER TO CLASS?

In general, the doors open 15 mins prior to class start time.

DO YOU HAVE A CHANGING ROOM AND/OR SHOWERS?

We don't have a changing room, but we have 2 WC and 1 shower in our Mjölnarvägen 16 location.

Shower towels are available to rent for 30:-

CAN I BOOK A PRIVATE GROUP CLASS?

Yes! Email Diana@updogbodies.se for more information and pricing.

More info here

WHICH OF YOUR CLASSES IS BEST SUITED FOR ME?

Try all our drop-in weekly classes with a "2 Week Pass" to find out what suits you the best. Otherwise, you can email diana@updogbodies.se for more information.

CAN I ACCESS YOUR ONLINE CLASSES AT ANY TIME?

Yes! Videos are available on the website as well as on the app 24/7. We update the videos weekly. You can view the videos with a membership or by renting the class for 72 hours.

CAN I BUY A GIFT CARD?

Yes, Gift cards can be purchased at the studio or email diana@updogbodies.se

An online purchase option is available: https://www.updogbodies.se/gift-card

Online gift cards are available for Private sessions, courses, events, and workshops only.

HOW CAN I REDEEM A GIFT CARD?

Email Diana@updogbodies.se

HOW DO I REDEEM A DISCOUNT?

Workshop, Course, Senior, and student discounts are available. Email diana@updogbodies.se a photo of your student ID or if you are 65+ and you will receive a coupon code for your purchase online.

REFUNDS

Refunds can be made 24 hours before the class, course, event, or workshop has started. Courses, Events, and workshops are otherwise non-refundable or transferable to another payment plan. An admin fee of 5% will be deducted from the payment for refunds.

CAN I HAVE CREDIT FOR MISSED COURSE DATES?

Registration dates for a course are binding unless you have a medical reason with documentation. Missed credits can be used for a weekly drop-in class during the time period of the course. Email Diana@updogbodies.se for more information.

"FRISKVÅRDSBIDRAG" RECEIPT

The automated receipt you receive with your purchase is valid for "Friskvårdsbidrag".

If you need help, email diana@updogbodies.se and a receipt will be sent to you.

CAN I EXTEND MY 10X OR 20X CLASS PASS?

Unfortunately, we can not extend the dates for a class pass. The 10x class pass is valid for 6 months. The 20x class pass is valid for 1 year.

CAN I SHARE MY 10X OR 20X CLASS PASS?

The class pass is personal and can not be shared with another person.

CAN I PAUSE MY MONTHLY OR ONCE-A-WEEK MEMBERSHIP?

Recurring memberships can not be paused unless you are on sick leave with documentation. There is a 3 month cancellation period if you decide to cancel your membership. You can always sign up later again.

HOW DO I CANCEL MY MEMBERSHIP?

Email diana@updogbodies.se . There is a 3 month cancellation period if you decide to cancel your membership. You can always sign up later again.

CAN I RENT YOUR STUDIO FOR AN EVENT?

Yes. Please email Diana@updogbodies.se for pricing and date availability.